Who we are
Jasoos is operated by Fusedlogic Innovations Pvt Ltd, Vartak Heights, Phoolpada Road, Virar East, 401305, Maharashtra, India. In this policy "we" and "us" mean that company, and "you" means anyone who visits the site or holds an account.
This policy covers the Jasoos website and the Jasoos mobile app.
What we collect
We collect only what the product needs to work. Nothing here is bought from data brokers or scraped from elsewhere.
| Data | Why we hold it |
|---|---|
| Phone number | It is how you sign in. Verified by one-time SMS code; we never see or store a password. |
| Newsletter email address | Only if you ask for it — from the signup form, by claiming the welcome discount on the home page, or by ticking the optional box shown when you file a verdict. Used to send the newsletter and nothing else; never sold or shared. Every email carries a one-click unsubscribe link. |
| Name and email address | Optional on your account. Required at checkout so we can send receipts and case access, and address a parcel. We also ask for them before you file a verdict, so the verdict carries a name — they are stored on your account as contact details, and giving them does not on its own put you on any mailing list. |
| Mobile number from the welcome offer | Only if you enter it to claim the discount code on the home page. Kept with your newsletter record so we can reach you about a new case; unsubscribing removes both. This is separate from the number you sign in with. |
| Shipping address | Only when you order a physical evidence box. Kept as your default address so you need not retype it. |
| Order history | What you bought, when, for how much, and its delivery status. Also our record for tax and accounting. |
| Case progress | Which cases you have opened, how many verdicts you filed and whether you solved them. |
| Detective rank and points | Points earned for solving cases and for reviews we publish, and the rank they add up to. Part of this appears publicly — see “What is public” below. |
| Technical data | IP address, browser and device information collected by our hosting and anti-abuse providers when you use the site. |
| Usage analytics | Pages viewed, cases opened, verdicts filed and purchases completed, tied to a Google Analytics identifier stored on your device. We use it to see which cases people finish and where they get stuck. |
What is public
Two things you do on Jasoos can be seen by anyone, and both are your choice:
- A review you write, once we have approved it. It appears on the case page with the name on your account at the time you wrote it, and your current detective rank.
- Your place on the leaderboard at /leaderboard, if you have closed at least one case. It shows the name on your account, your rank, your points and how many cases you have closed — nothing else.
If you have not set a name, the leaderboard shows you as an anonymous detective. Your phone number, email address and shipping address are never shown publicly anywhere, and a detective who has not closed a case is not listed at all. Clear the name on your account if you would rather not be identified, or email us and we will remove you.
What we never see
Card numbers, UPI PINs, net-banking credentials and any other payment secret are entered directly into Razorpay's payment window and never reach our servers. We receive only a payment reference, the amount and whether the payment succeeded.
Who we share it with
We do not sell your personal information. We do share limited usage data with Meta for advertising — see “Advertising” below — and we use a small number of processors who handle data on our instructions:
- Google (Firebase) — authentication, database, file storage and hosting infrastructure.
- Razorpay — payment processing. They are the controller of the payment data you enter with them.
- Google reCAPTCHA — abuse prevention on the sign-in form.
- Google Analytics for Firebase — usage measurement. We do not link it to advertising, and Google Signals is not enabled.
- Meta Platforms — the Meta Pixel, used to measure our advertising and show ads to people likely to enjoy Jasoos.
- Our delivery partner — name and shipping address only, and only for physical orders.
- Anyone we are legally required to disclose to, such as a court, tax authority or law-enforcement request we are obliged to answer.
Where it is stored, and for how long
Data is held on Google Cloud infrastructure. Some of it may be processed outside India, under Google's contractual data-protection terms.
Account and case-progress data is kept while your account is open. Order records are kept for as long as tax and accounting law requires us to, which is currently eight years, even after an account is closed.
Your choices
- See what we hold — most of it is on your account page.
- Correct it — you can edit your name and email there at any time.
- Ask for a copy, or ask us to delete your account. We will delete what we are not legally required to keep, and tell you plainly what we must retain and why.
- Withdraw consent to marketing email at any time; the newsletter has an unsubscribe link and we will not use it for anything else.
Write to support@thejasoos.com.
Analytics and cookies
We use Google Analytics for Firebase to understand how the site is used — which cases get opened, how many people finish them, where a purchase falls over. It stores an identifier on your device and records the events listed above.
Google Analytics is measurement only: we have not enabled advertising features or Google Signals there. Our advertising tracking is separate and described below.
Blocking cookies or using your browser's do-not-track setting stops it: the analytics SDK checks whether storage is available and switches itself off when it isn't. Nothing about the game depends on it.
Advertising
We advertise Jasoos on Facebook and Instagram, and we use the Meta Pixel to see whether those ads work. It records the same moments the analytics does — pages viewed, a case opened, checkout started, a purchase completed — and sends them to Meta Platforms with an identifier for your browser.
Meta uses that to tell us which ads led to purchases, and to show Jasoos ads to people whose interests resemble those of existing players. It may combine it with data Meta already holds about you.
This is the one place we share data for advertising. We do not sell your information, we do not upload customer lists to Meta, and we do not send them your name, phone number, email or address.
- Outside India we ask before the pixel loads, and it stays off unless you allow it. Decline and no advertising data leaves your browser.
- Within India the pixel loads without a prompt, as permitted for a service you are choosing to use. Blocking third-party scripts or cookies stops it, and nothing about the site or the game depends on it.
- Your choice is remembered on your device. Clearing site data resets it, and you will be asked again.
- Your Meta account settings control how Meta uses activity from other sites: see Settings › Ads › Ad settings on Facebook or Instagram.
Children
Jasoos is not aimed at children under 13, and we do not knowingly create accounts for them. If you believe a child has given us personal information, write to us and we will remove it.
Security
Sign-in uses one-time SMS codes rather than passwords. Session cookies are HTTP-only. Case solutions and order records are readable only by our servers, and our database rules deny direct client access to them. No system is perfect, but we will tell affected users promptly if a breach ever puts their data at risk.
Grievances
If something about your data is wrong or unresolved, contact our Grievance Officer, Prem Chourasia, at support@thejasoos.com. We acknowledge within 48 hours and aim to resolve within 30 days.